Privacy Policy

1. Data controller

GRUPO RUBIO SERVICIOS HIGIÉNICOS INTEGRALES S.L.
NIF: B31784051
Address: Polígono Ultrapuertos, Nave 1, 31500 Tudela, Navarra
Phone: 678 455 121
Email: info@xanael.es
Web: xanael.es

2. Data we collect

Through the forms on our website (commercial contact, collaborators, distributors and incidents), we collect the following personal data:

• Full name
• Email address
• Phone number
• Company and sector (where applicable)
• Message or description of the enquiry

3. Purpose of processing

• Responding to commercial enquiries and information requests.
• Managing relationships with collaborators and distributors.
• Handling technical incidents related to our products.
• Sending commercial communications if the user has given express consent.

4. Data storage

Data submitted through the forms is stored in a proprietary database hosted on the server of GRUPO RUBIO SERVICIOS HIGIÉNICOS INTEGRALES S.L. This data is accessible exclusively through an internal administration panel protected with secure authentication (httpOnly cookies), to which only authorised personnel have access.

Additionally, commercial and distributor contact data may be synchronised with our marketing platform (Mautic), hosted on our own servers, for the purpose of managing communications and commercial follow-up.

5. Data retention

Personal data will be retained for as long as a commercial relationship or legitimate interest exists, and in any case for the legally established periods. You may request its deletion at any time.

6. User rights

You may exercise your rights of:

• Access, rectification and erasure of your data.
• Restriction of and objection to processing.
• Data portability.

To exercise these rights, write to info@xanael.es.

7. Security

XANAEL implements technical and organisational measures to protect personal data against unauthorised access, loss or destruction. Access to the administration panel is protected by secure authentication and is only accessible to authorised personnel.